Joanie Dion

Joanie Dion, CCXP, is an experienced professional in customer experience and marketing research, currently serving as the Director of Client Solutions and Implementation Services at Léger since November 2021, where responsibilities include managing and implementing CX solutions and VoC programs for prominent clients. Previous roles include Chief of Customer Experience at Croix Bleue du Québec and Director of Community and Customer Engagement at Léger, contributing to significant VoC projects for various organizations. Joanie's earlier experience includes positions as a Senior Marketing Research Analyst and Marketing Manager, demonstrating a strong background in marketing initiatives, data analysis, and customer relations. Education credentials consist of a Brand Management Certification from the University of Toronto School of Continuing Studies and a Bachelor in Commerce from McGill University.