Joonas Isotalo

Joonas Isotalo is a skilled professional with extensive experience in CRM product ownership, business development, and customer engagement across various industries. Currently serving as the Nordic CRM Product Owner at Lekolar Suomi since October 2023, Joonas previously held roles at Fortum as Delivery Manager & IT CX value stream lead, focusing on enhancing digital customer experiences, and at POP Pankki-ryhmä as CRM Product owner & Sales platform development lead. Joonas's background includes significant contributions at LähiTapiola, where responsibilities included leading business development in sales enablement, managing CRM implementation and change management, and designing B2B sales organizations. Joonas possesses strong capabilities in collaboration, service design, analytics, and performance management, backed by a Master of Science degree from the University of Helsinki.