Lekta AI
Katarzyna Ogińska has a diverse work experience spanning various roles and industries. Katarzyna is currently working at Lekta AI as a Product Designer & Chatbot CX Consultant, where they focus on enhancing B2B and B2C communication through AI & NLP technologies. Katarzyna combines established tools with a fresh perspective to design innovative products.
In 2022, Katarzyna also worked at Fundacja Fine as the Head of MHPSS, and they have conducted research as a PHD Fellow at Jagiellonian University, specializing in design for pleasure and happiness, user experience, service design, and ergonomics.
In the past, Katarzyna has worked as a UX Researcher at Closer, a UX Designer at Yeslogo Sp. z o.o., and a Creative Director at Mrufka Grupa IMC. Katarzyna also has experience as an Educational Psychologist at Akademia Pedagogiczna im. Komisji Edukacji Narodowej w Krakowie and as a Creative Lead at 3Points Advertising Agency.
Overall, Katarzyna's work experience showcases their expertise in product design, user experience, psychology, and leadership roles in various industries.
Katarzyna Ogińska's education history begins in 2001 when they enrolled at Jagiellonian University. Katarzyna completed their studies in 2006 and obtained a Master of Science (MSc) degree in Applied Psychology. Following this, in 2006-2007 they attended the Publishing School, where they studied advertising, although no specific degree was mentioned. In 2012-2013, they furthered their education by participating in two courses at Stanford University. The first course they took was called "Design Thinking Action Lab," and the second was "A Crash Course on Creativity." Both programs did not mention a specific degree. Finally, in 2013-2014, Katarzyna pursued a Postgraduate Diploma in UX Design at Uniwersytet SWPS.
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Lekta AI
Lekta AI brings Customer Care into the AI era. Combining industry experience, academic research and our own technology solutions—we help customers visualize, plan and execute AI and other technology driven change that results in decreased Customer Care cost burdens, high Customer Satisfaction and growth in Sales opportunities.At Lekta AI wehave developed several NLP based solutions for Enterprise, leading with our Conversational Agent platform. Moving beyond simple call routing and rigid Q&A dialogue flow, the Lekta Platform trumps traditional models utilizing our own NLP engine and cutting edge Machine Learning technology to create truly natural conversations with your customers. Capable of voice and text communication through any channel (Messenger, Infoline, Webchat etc.), Multi-language capability, business insights, hassle-free integration and endless scalability, Lekta is designed for your Enterprise.