Ivana Dukić

Ivana Dukić is an experienced customer care professional with a strong background in team leadership and project management. Currently serving as the Customer Care Team Lead at Lemax since July 2019, Ivana manages a team of 12 members while overseeing customer care operations to meet key performance indicators. Responsibilities include mentoring employees, driving performance improvements, and managing complex client escalations. Prior to this role, Ivana held positions such as Customer Care Expert and Customer Care Specialist at Lemax, and gained early experience in administrative and support roles at companies like Merkur osiguranje d.d. and A1 Hrvatska d.o.o. Ivana holds a Master's degree in Managerial Informatics and a Bachelor's degree in Economics and Business from the University of Zagreb.