Sebastian Leonardo Steinbach

Sebastian Leonardo Steinbach is an experienced professional currently serving as a Reconciliation & Digital Accounts Analyst and Customer Experience Analyst at Lemon Cash since January 2022. In these roles, Sebastian provides user support through chat, email, and social media using tools such as Intercom and Sprout, while also creating the company's voice by analyzing user experiences and identifying areas for communication improvement. Prior to this, Sebastian worked at Western Union from June 2018 to January 2022, first as a Specialist in Customer Care, offering support to retail and corporate agents, and managing remittances and technical escalations, and earlier as a Teller, focusing on cash handling and logistics. Sebastian is furthering education with a degree in Data Analysis and Business Intelligence from Platzi, expected to be completed in December 2023.