Angielian Z.

Angielian Z. has a diverse work experience spanning various industries. Angielian currently works at Lemonway as an Account Manager, where they manage a portfolio of customers in Europe and focuses on building strong relationships and ensuring customer retention. Prior to this role, they held the position of Customer Success Manager at Lemonway, where they handled and resolved customer requests and complaints, evaluated customer needs for the commercial team, and contributed to product/service enrichment.

Before joining Lemonway, Angielian worked as a Commercial and Marketing Manager at TOPLOOK by Mygaby, a B2B fashion platform. In this role, they identified and prospected national and international clients, developed and retained the existing portfolio through various techniques, and analyzed market trends to set up commercial and marketing strategies.

Angielian also gained experience in the hospitality industry, working at Holiday Inn Express as an Individual Reservations Manager, where they focused on selling and up-selling room reservations, managing bookings, and handling financial aspects of the hotel. Angielian previously worked at Bravo Restobar as a Commercial and Marketing Assistant/Hostess, where they managed commercial and marketing actions, created quotes and contracts, and organized corporate and VIP events.

Early in their career, Angielian worked at Costa Crociere S.p.A. as a Guest Service Operator B and Guest Service Operator C, where they handled complaints, promoted onboard services and loyalty programs, and managed billing and cash flow. Angielian also worked at Hotel El Pardo Doubletree By Hilton, first as an Assistant Housekeeping Manager ensuring cleanliness and brand standards, and later as a Front Desk Receptionist, where they checked-in guests, responded to queries and up-sold rooms.

Overall, Angielian has demonstrated their expertise in customer service, sales, account management, and marketing throughout their work history in various industries.

Angielian Z.'s education history is as follows:

Angielian attended ESSEC Business School in the year 2020, where they studied marketing strategy at the heart of the customer experience. They did not obtain a specific degree from this institution.

In 2019, Angielian attended INSEAD and completed the SDD Sep 2019 - AI Completion program. This program focused on strategy in the age of digital disruption.

From 2008 to 2014, Angielian studied at Universidad San Ignacio de Loyola and obtained a degree in Hospitality Business Management. Their field of study was management.

Prior to that, from 2004 to 2007, Angielian attended CENFOTUR and obtained a degree in Hotel Management, also specializing in management.

Apart from their formal education, Angielian has obtained various certifications. In June 2022, they completed the "Persuader et convaincre: 4 secrets pour une meilleure communication" certification from LinkedIn. In the same month, they also completed the "Persuader et convaincre: Mieux communiquer avec les autres grâce à l'outil DISC" certification.

In May 2020, Angielian obtained several certifications from LinkedIn, including "Activer et concevoir sa stratégie média digitale," "Agile au travail: Constituer une équipe agile," "Design thinking: L'empathie," "Devenir un bon mentor," "Diriger avec des histoires," "Diriger et travailler en équipe," "Découvrir Adobe Spark," "Découvrir Google Tag Manager," "Excel: Créer un tableau de bord interactif," "Fidéliser la clientèle," "Google Sheets: Les formules avancées," "Google Sheets: Les tableaux croisés dynamique," "L'analyse marketing: Établir et mesurer des indicateurs clés de performance (KPI)," "L'essentiel de MailChimp," "La gestion des grands comptes," "Les fondements de l'e-mail marketing," "Les fondements de la blockchain," and "Les fondements de la business analyse."

Based on the provided information, Angielian has a diverse educational background in management and marketing and has supplemented their formal education with certifications in various areas of expertise.