Ena Mandic

Head of Customer Excellence at lempire

Ena Mandic has extensive work experience in various industries. Ena is currently working as the Head of Customer Excellence at lempire since June 2019. Prior to this, they worked as a Senior Sales Representative at Westum from September 2018 to June 2019. At Westum, their role involved supporting digital retailers with eCommerce platform development and providing system integration solutions.

Before joining Westum, Ena Mandic served as the Head of Sales at SugarCRM Serbia at Eontek from October 2017 to September 2018. During their tenure, they worked on numerous implementation projects and focused on increasing the profitability and productivity of businesses through custom software solutions.

Ena Mandic also has international experience, having worked as an International Key Account Manager at Alfa Energy from October 2013 to September 2017. Their responsibilities included assisting clients in managing their energy portfolios and ensuring high client retention rates.

Prior to their roles in the energy sector, Ena Mandic gained experience in hospitality as a Hotel General Manager at Hostel Balkan Han from September 2012 to October 2013. Additionally, they worked as an Assistant Professor of English at Istituto Istruzione Superiore Volterra Elia - ANCONA from March 2012 to June 2012.

Ena Mandic began their career as an Intern at Sparkasse Bank dd Sarajevo in January 2012. Ena also has a background in international internships as part of their role as an OGX Internship GCDP at AIESEC from April 2008 to July 2012.

Ena Mandic earned a Bachelor of Economics degree in Management of Banking, Finance and Insurance from the University of Sarajevo. Ena pursued further education and obtained a Master's degree in Public sector and environmental economics from the University of Ljubljana. Ena also holds a certification as a Certified SugarCRM Sales Specialist from SugarCRM. The exact month and year of the certification are not provided.

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Timeline

  • Head of Customer Excellence

    June, 2019 - present

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