Ruben Montoya Pelaez

Ruben Montoya Pelaez has over seven years of work experience in various roles. In 2021, they began working at Lendflow as a Marketplace Operations Supervisor and Call & Business Process Quality Assurance Analyst. In 2020, they worked at Teleperformance as a Quality Analyst - SME Teleperformance, where they were responsible for agent's results analysis, improvement methods, daily and monthly reports, process improvement, supervising quality results and immediate application of corrective actions, and auditing quality analyst evaluations. In 2018, they worked at Casino Blue as a Cashier and Collection Chief, where they supervised all personnel at the casino, completed daily and monthly cashier closings, supervised all transactions processed at the casino, and audited and detected any possible frauds. In 2017, they worked at Casino Tropicana as a Coordinator - Manager Jr, where they were in charge of all the casino personnel, checked inventory, contacted providers, handled event logistics, supervised customer service and possible complaints of clients, and complied with all regulations established by the Colombian law. Finally, in 2014, they began their career at Bilateral Call Center (Barranquilla) Colaboro Cta. as an Agent & Quality Analyst, where they started as a customer service and technical assistance agent, was promoted to quality analyst, and was responsible for process improvement, supervising quality results and immediate application of corrective actions.

Ruben Montoya Pelaez began their education in 2012, when they obtained their degree in International Business & Finances from Universidad Autónoma del Caribe. In 2019, they returned to the same university to obtain a Diplomat in Managerial Management. In 2022, they are expected to obtain a Scrum Master degree from Universidad EAFIT, specializing in Agile Methodology. Additionally, they are expected to receive CertiProf and Universidad EAFIT certifications in June of 2022.