Carlos Castro

Carlos Castro is an experienced Quality Assurance professional with a background in leading and supervising teams across various companies. Currently serving as the Quality Assurance Lead at LendingPoint since April 2022, Carlos previously held the position of Quality Assurance Supervisor at Likewize from 2020 to 2022, where oversight of team performance was a key responsibility. Carlos's career includes roles as a Quality Assurance Analyst at Brightstar Corp., focusing on call quality monitoring and evaluation, and as a Bilingual Quality Assurance Analyst at Focus Receivables Management, concentrating on compliance with regulatory standards. Earlier experience encompasses managing a team of bilingual financial counselors as Regional Counseling Manager at Clearpoint.org and providing credit counseling at CredAbility. Carlos began a career in banking as a Loan Consultant at Washington Mutual Bank. Carlos holds a Bachelor’s degree in Economics and a specialization in International Economics from National University.