Crystal Greene

Quality Assurance Investigations Manager at LendingPoint

Crystal Greene has a diverse work experience in various roles and industries. Crystal started their professional career in 2009 as a Case Manager at CSRA EOA, Inc, where they performed initial intake of clients, determined eligibility, and collaborated with other case managers to increase effectiveness. From 2010 to 2015, they worked at Wells Fargo as a Quality Assurance Analyst II, supporting loss mitigation specialists and ensuring compliance with client, regulatory, and internal requirements. Crystal then joined Atlanta Habitat for Humanity in 2015 as a Mortgage Services Coordinator, overseeing escrow account management and payment processes. In 2019, they transitioned to LendingPoint, initially working as a Quality Assurance Specialist III, responsible for internal audit procedures and reports. Crystal later became the Quality Assurance Specialist Team Lead and currently holds the position of Quality Assurance Investigations Manager. Crystal'swork at LendingPoint focuses on Investor covenants, compliance guidelines, and operational processes. Overall, Crystal Greene has developed expertise in quality assurance, coordination, and compliance across multiple industries.

Crystal Greene attended Kennesaw State University from 2002 to 2007, where they obtained a Bachelor of Business Administration (B.B.A.) degree with a focus on Marketing/Marketing Management, Genera. In addition to their formal education, Crystal has also obtained certifications in Accounting Foundations: Bookkeeping and Excel: PivotTables for Beginners from LinkedIn in August 2018 and July 2018, respectively.

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