Kaylar Crawford

Kaylar Crawford's work experience includes the following positions:

1. Customer Service Manager at LendingPoint (June 2021 - present): Kaylar collaborates with different departments to streamline operations and resolves customer escalations or service issues. They have also kept 50+ agents engaged and efficient.

2. Patient Contact Center Manager at Marietta Eye Clinic (July 2018 - May 2021): Kaylar orchestrated the day-to-day operations of 20 patient communication representatives, achieved a high customer satisfaction rate, and implemented process changes to measure employee performance.

3. Patient Contact Center Supervisor at Marietta Eye Clinic (September 2014 - July 2018): Kaylar conducted training sessions for patient communication representatives and site office managers, provided support during the onboarding process, and authored scheduling processes and procedures.

4. Call Center Team Leader at XPO Last Mile (March 2014 - September 2014): Kaylar supervised 25 call center representatives, coordinated training for new hires, and prepared daily KPIs.

5. Corporate Escalations Specialist at XPO Last Mile (August 2012 - March 2014): Kaylar worked to provide timely resolutions to escalated customer complaints and collaborated with suppliers to address concerns. They also completed follow-ups, reports, and special projects.

Kaylar Crawford attended Valdosta State University from 2003 to 2009, where they earned a Bachelor's of Arts degree with a concentration in Journalism. They specialized in the field of English during their studies.