Jacob Fletcher

Jacob Fletcher is an experienced IT professional specializing in software support and technical assistance. Currently serving as a Software Support Engineer at LenelS2 since August 2023, Jacob previously worked as an IT Helpdesk Technician for Gannett | USA TODAY NETWORK from July 2018 to June 2023, contributing to the User Lifecycle Services team. Prior to that, Jacob gained valuable experience as a Help Desk Specialist at Ellucian from April 2016 to June 2018, providing technical support to a wide range of educational institutions. Jacob's career began as a Computer Technician at Fletcher Electronics, a family-run business, where essential skills in hardware and software diagnostics were developed. Jacob holds an Associate's Degree in Computer Technology/Computer Systems Technology from Monroe Community College, completed in 2015.