Cary Lamay

Cary LaMay has extensive experience in technical support and project management across multiple companies, currently serving as the Customer Self Support - ISG Operations Strategy Lead at Lenovo since December 2018. Responsibilities include enhancing customer self-help resources, monitoring feedback for quality improvement, and developing support strategies. Previous roles at Lenovo encompassed Change Management Engineer and Technical Support Engineer positions. Prior experience includes technical project management at MetLife and First Citizens Bank, as well as program management at Deutsche Bank, focusing on technical roadmaps and project coordination. Additional experience includes various technical support roles at Citi, Morgan Stanley, Sterling Software Inc., and Fiduciary Trust Company, with a foundational B.A. in Computer Science from the University at Albany.