Luca Cellè is a Technical Account Manager at Lenovo, specializing in maximizing customer value and facilitating support service activities. They hold certifications as an ITIL® 4 Specialist: CDS and PRINCE2® Foundation, demonstrating expertise in IT Service Management and project management methodologies. Luca has accrued extensive experience in the customer service sector, notably leading the European Customer Services Center at Pentana Solutions from 2015 to 2023, and previously serving as Service Operations Manager at Lexmark from 1998 to 2009. Presently, Luca is also pursuing further education in Leading Teams at Roffey Park Institute.
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