Bruno Anjos is an experienced professional specializing in IT service management and process optimization. Currently serving as a Project and Process Supervisor at Leo Madeiras, Bruno leads a multidisciplinary team to enhance strategic IT processes, including the implementation of the BMC Helix tool and adherence to ITIL best practices. Prior roles include Senior IT Governance Analyst at Klabin, where Bruno focused on improving IT service processes, and IT Service Management Consultant at Inmetrics, driving efficiency through Lean and Agile methodologies. Bruno's career also encompasses positions at notable companies such as Concremat Engenharia e Tecnologia, DXC Technology, and HP, where responsibilities ranged from operational excellence to business intelligence analysis. Holding an MBA in Computer/Information Technology Administration and a Bachelor's degree in Technology in Computer Networks, Bruno is committed to achieving organizational success through continuous process improvement.