Clémence Pelletier

Clémence Pelletier is an experienced professional in customer success and management with a strong background in optimizing processes and tools in various roles. Currently serving as Customer Success Ops at lePERMISLIBRE since January 2022, Clémence focuses on process improvement, tool administration, and user training. Previously, Clémence held roles including Team Manager at HomeServe France, overseeing sales team performance and HR management, and Adjointe Responsable at Lindt & Sprüngli, managing sales operations and customer relations. With a foundational education in business and retail management, Clémence also has experience in customer support and training, having worked at CAMAIEU INTERNATIONAL, CHAUSSURES ERAM, and KIABI. Clémence holds multiple certifications in distribution management and training.