Carla Santos

Carla Santos is a Quality Control, Training, and Continuous Improvement Specialist at Leroy Merlin since November 2016, bringing expertise in quality management and process optimization in customer service. With a strong background in project management and user-focused testing, Carla ensures that new tools and applications align with organizational goals. Prior to this role, Carla served as an Omnichannel Customer Relations Coordinator, leading teams to achieve strategic objectives and implementing continuous improvement processes. Previous experience includes supervising and training teams at Randstad Portugal and Adecco, where responsibilities entailed daily reporting, strategy development, quality audits, and training for new hires. Carla holds a Licenciatura in Biology from Universidade Lusófona and has studied at Universidade Católica Portuguesa.