Stefano Casati

Stefano Casati is an experienced concierge professional currently working at Firmdale Hotels PLC since August 2024. With a strong background in guest relations and hospitality, Stefano has held positions at notable establishments such as Grand Hotel Miramare and Gallia Palace Beach Golf Spa Resort, where responsibilities included managing guest reservations, providing local recommendations, and ensuring exceptional service aligned with luxury standards. As an adherent member of Les Clefs d'Or® International since January 2019, Stefano emphasizes guest satisfaction and memorable experiences. Previous roles include Front Office Agent positions at various resorts and serving as a legal supervisor, which showcases a diverse skill set and commitment to excellence in the hospitality industry. Education encompasses a degree from Università degli Studi di Milano, a Master in Tourism Quality Management, and a Guest Relations Manager course.