Alexandrea Westlund

Alexandrea Westlund is an accomplished professional with extensive experience in customer success and implementation management across various industries. Currently serving as Senior Director of Customer Success at Level Access since October 2024, previously held the position of Director of Customer Success at CoreView from July 2020 to October 2024, where responsibilities included overseeing a team managing a $29M+ book and achieving a 107% customer retention rate. Earlier roles included Senior Customer Success Manager at BryterCX and Senior Customer Implementation Manager at ERM, where significant contributions were made to customer satisfaction and software solution implementation. With a strong educational background that encompasses an MBA and an MS in Environmental Management from the University of Maryland Global Campus, along with a BS in Civil Engineering from Washington University in St. Louis, Alexandrea has demonstrated expertise in fostering C-level relationships and optimizing customer engagement.