Caterina K.

Caterina K. has over 20 years of work experience, starting with their role as the CEO/Founder at Lexher AB from December 2008. Prior to that, they founded Happy Customers® in 2007, where they developed a certification program for quality service and support. Before becoming a founder, Caterina worked at Dell from 2000 to 2007, holding various roles such as Senior Training Analyst, Nordic Soft Skills Trainer/Call Coach, and Nordic Training Coordinator. In these positions, they were responsible for quality assurance, development of training programs, coordination of projects, and mentoring new trainers and coaches. Caterina also played a key role in coordinating ISO 9001:2000 certification for the training department and received a Green Belt BPI Certification in CSAT project. Their expertise lies in communication, soft skills training, and coaching for tech support agents.

Caterina K. has attended SSHL (Sigtuna) and SH (Stockholm) schools, but the specific years and degree details are not provided. Additionally, Caterina K. has obtained the Kepner-Tregoe Program Leader Certification from Kepner-Tregoe, although the exact month and year of obtaining the certification are not specified.