Nicholas Valentino is an experienced professional with a strong background in customer success, solution delivery, and hospitality management. Currently serving as the Lead Customer Success Americas at LexisNexis Intellectual Property Solutions since May 2020, Nicholas leads client engagement initiatives and manages the implementation of over 80 customer experience management and brand protection programs. Prior to this role, Nicholas held various positions at Deloitte from April 2011 to May 2020, including Senior Solution Delivery Manager, where responsibilities included technology demo presentations, strategic planning, and overseeing multiple associates in delivering comprehensive services. Earlier experience includes management roles at FOUR SEASONS HOTEL and an internship at Comcast-Spectacor focused on marketing and customer relations. Nicholas holds a Bachelor’s degree in Business Administration with a concentration in Marketing from the Fox School of Business at Temple University. Proficient in Microsoft Office, OPERA, Micros, and Salesforce, Nicholas combines technical knowledge with strong interpersonal skills to foster client relationships and drive business growth.