Jean Serpa

Jean Serpa has a diverse work experience spanning multiple industries. In 2010, they worked as an Assistant Administrative at Cartório de Registro de Imóveis, where they handled various administrative tasks. From 2012 to 2019, they served as a Technical Support for Conecta, specializing in IT and fiber optic networks. In 2019, Jean worked as a Legal Intern at Defensoria Pública do Estado de Minas Gerais, gaining experience in legal research, document management, and negotiation support. Jean then moved on to work at Mediação Online in 2020, initially as a Negotiator, responsible for negotiating with large companies and clients. Subsequently, Jean worked as a Customer Success Analyst, focusing on managing strategic client accounts and building customer relationships. Most recently, starting in 2023, they joined Lexos by TOTVS as a Customer Success Manager.

Jean Serpa completed a Bachelor's degree in Law from UNIPTAN between the years 2014 and 2020. In addition to this degree, Jean also obtained several certifications throughout their education and professional journey. Some of these certifications include Customer Success from Rock University in January 2023, Project Management from Veduca in January 2023, Flow - Difficult Conversations from Sebrae in September 2022, Customer Support Management from CS Academy in February 2022, Customer Success Manager Essential from CS Academy in November 2021, Intermediate Excel from Escola DNC in January 2019, and a Industrial Apprentice and Residential Electrician course from SENAI-MG in January 2008.