Franklin Kwai Ben serves as the Chief Operating Officer at AB Corp Panamá since January 2020 and as Field Operations Manager at Samsung Electronics Latinoamerica since November 2018. In this dual role, Franklin oversees service center performance across Central America, the Caribbean, Venezuela, and Ecuador, while developing strategies to enhance service processes and profitability. Additionally, Franklin has extensive experience at LG Electronics, where responsibilities include leading a team of Technical Support Engineers and managing customer support operations, along with a history in power plant operations at COPESA. Franklin holds a Master of Engineering in Engineering/Industrial Management from the University of Louisville and multiple engineering degrees from Universidad Tecnológica de Panamá.
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