Gilbert Kobrossy

Gilbert Kobrossy is a highly experienced technical support professional with a strong background in Contact Center solutions, particularly with AVAYA products. Since July 2015, Gilbert has served as Lead Technical Support Analyst at Libatel, providing Level 2 support for prestigious clients and optimizing system performance. Previous roles include Technical Support Engineer Level 2 at Aheeva Technology and Technical Support Specialist at etesalat innovations, where Gilbert resolved complex technical issues and ensured system stability. Gilbert's career began as a Software Developer at both Libatel and Parners Managerial Solutions, focusing on system analysis and product implementation. Educational credentials include a Bachelor's degree in Computer and Information Sciences from Holy Spirit University of Kaslik.