Australian Financial Complaints Authority
Steven Short is an experienced professional with a strong background in customer service management in the financial services sector. Currently serving as a Senior Manager at the Australian Financial Complaints Authority since October 2018, Steven oversees a business unit of over 75 employees and has successfully led initiatives to improve process efficiency and customer experience. Prior experience includes various management roles at AMP, where responsibilities encompassed team leadership, administration of corporate superannuation products, and enhancing operational workflows. Steven also has a diverse educational background, including a Diploma of Financial Planning and a certification in Mental Health First Aid, highlighting a commitment to continuous professional development.
This person is not in the org chart
This person is not in any teams
Australian Financial Complaints Authority
The Australian Financial Complaints Authority (AFCA) is the one-stop-shop for consumers and small businesses with a complaint about banking, credit, insurance, superannuation, investments and advice. We provide fair, independent and effective solutions for financial disputes. Established in 2018, AFCA is Australia’s only ombudsman service for the financial services sector. We work with consumers, small businesses, industry, regulators and Government, to raise standards and reduce financial disputes through innovative solutions, education and communication. We deliver to the Australian community services that are easy to use, free for complainants, efficient, timely and impartial. AFCA’s diverse workforce is made up of more than 800 team members from across Victoria and New South Wales, with expertise in dispute resolution, finance, insurance and superannuation. Our people are driven by our values to be fair and independent, transparent and accountable, honest and respectful and proactive and customer focused. We’re passionate about fairness and delivering a trusted and ethical service and excellent customer experience . Our culture and workplace reflects the diversity of those we serve. We share a vision to be a world class ombudsman service: raising standards and minimising disputes; meeting diverse community needs, and trusted by all. AFCA considers complaints that previously would have been handled by the Financial Ombudsman Service, the Credit Investments Ombudsman and the Superannuation Complaints Tribunal. Follow us for latest news, updates and to find out more about the work we do.