Tricia Capuano

Tricia Capuano has extensive experience in customer experience and quality management within the financial services sector, currently serving as Manager - Customer Experience at the Australian Financial Complaints Authority since October 2018. Prior to this role, Tricia worked as Quality Manager - Assurance at the Financial Ombudsman Service Australia from April 2017 to October 2018. Tricia's career also includes significant positions at Swann Insurance and CGU Insurance, where Tricia excelled in process optimization and various leadership roles in underwriting and claims management. Tricia holds a degree in Business/Commerce from the University of Ballarat and completed secondary education at Ballarat East High School.