Yvonne Resta

Yvonne Resta is an experienced IT support professional with a robust background in managing service desk operations across various organizations. Currently serving as the IT Helpdesk Support Manager at the Australian Financial Complaints Authority since August 2021, Yvonne previously held roles including IT Helpdesk Lead at Spotlight Retail Group and Service Desk Manager at multiple firms, including Sensor Dynamics and FLIP Group. Yvonne is skilled in utilizing the ITIL framework for Change Management and Major Incident Management, emphasizing guidance and support for team members. Yvonne holds a Diploma of Information Technology and a Certificate IV in Information Technology, along with ITIL certification, and has extensive experience in customer service and technical support across multiple platforms and user environments.