Heather van Nest

Heather Van Nest serves as the Vice President of Contact Center Operations and Fulfillment Teams at LIBERTY Dental Plan since June 2023, overseeing a team of 400 employees and driving operational excellence across multiple departments. Prior to this role, Heather held positions including AVP of Contact Center at Vault, where exceptional customer experience was prioritized, and Senior Director of Claims and Customer Care at Tata Consultancy Services, managing over 700 customer service and claims representatives. Heather's earlier experience includes directing contact center operations at Transamerica, where significant cost savings were achieved through strategic transitions, and managing customer response teams at First Advantage, focusing on global client satisfaction. Heather's career began as Operations Supervisor at Wackenhut, and an academic foundation was established with a Bachelor of Arts in Political Science from Ohio University.