Lizeth Carolina Serna Torres

Lizeth Carolina Serna Torres is an experienced telecommunications professional with a strong background in network configuration and support. Currently serving as a SOC Second Level Support Engineer and previously as a SOC First Level Support Engineer at Liberty Networks since January 2022, Lizeth is responsible for managing, analyzing, and documenting client incidents involving Fortinet equipment. Prior experience includes roles as a Front-Office Analyst at WOM Colombia, a Professional in Converging Services at Xorex Colombia, and multiple positions specializing in IP RAN network configuration at companies such as ZTE Colombia, E&S Global, and STI Soluciones. Lizeth's educational credentials include a degree from Universidad Santo Tomás and several specialized diplomas in networking, business intelligence, project management, and Excel.