Maggie Frainier

Maggie Frainier, PhD, is a Senior UX Researcher at Twilio, specializing in Developer Experience, where significant contributions include a 30% reduction in research turnaround time and the development of a jobs-to-be-done methodology framework. Currently overseeing a research team at the Library of Congress, Maggie is focused on creating a digital database and successfully implemented a machine-learning model for media processing. Additionally, experience as a Contributing Writer for BBC Orchestras highlights expertise in Russian music communication. With prior roles encompassing research operations at Twilio and teaching positions at the University of Oxford, Maggie possesses a strong educational background, earning a PhD in Russian Language and Literature and other advanced degrees in music and Russian studies.