Jo-Annie Fortier is a Professional Services Manager at Libro since January 2023, previously serving as a Senior Implementation Specialist at both PayFacto and Veloce POS. With a strong background in software programming, client training, internal training, and documentation, Jo-Annie has honed expertise in technical support and problem resolution at various levels. Jo-Annie holds a degree in Google Analytics 4 from Google pour les pros, as well as a double DEC in Arts plastiques et mediatiques from Université Laval and Cégep de Lévis. Additionally, Jo-Annie has acquired certifications in Email Marketing and Content Marketing from HubSpot Academy.
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