Heiko Trenkle

Heiko Trenkle has a wealth of work experience. Starting in 2011, they worked as a Customer Service employee for H&M. In 2013, they worked as an Operator in Notfallzentrale for Mercedes-Benz AG. In 2015, they worked as a Customer Service for Business Clients for TNT Express Germany. Heiko then returned to H&M in 2016, taking on the roles of Department Manager and Sales Advisor. In 2019, they became Head of Customer Happiness for refurbed, where they were responsible for building a holistic 360 degree and multi-layered analytics framework covering all aspects of customer experience, as well as defining, monitoring, and improving key business operations metrics related to product quality, customer service quality and post purchase customer experience. In 2021, they started Heiko Trenkle LLC, where they work as a Customer Service Management Consulting. Heiko Trenkle is currently the Head of Customer Happiness for Liefergrün, starting in 2022.

Heiko Trenkle has attended two universities: Maastricht University and The University of Freiburg. No further information is provided about their education history.