Karessa Mata is a seasoned professional in customer experience management with a robust background in operations across various industries. Currently serving as CX Operations Manager at Lifeforce since July 2025, Karessa previously held multiple roles at hims & hers, including Manager of Customer Experience Operations and Transition Supervisor. Prior experiences encompass the position of Customer Experience Manager at Patagonia and Customer Service Manager II at Wayfair. Karessa's career began at Goode Company Restaurants, with roles evolving from Manager to Warehouse & E-Commerce Manager. A graduate of The University of Texas at San Antonio, Karessa holds a Bachelor of Science in Biology, reinforcing a strong educational foundation.
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