Blake Williams

Blake Williams has a diverse work experience in the field of information technology support. Blake started as an Apprentice IT Support Technician at GW Net-Working in 2015 and was promoted to the role of Information Technology Support Technician. In this role, they provided first and second-line support for various IT issues, including desktop workstations, servers, switches, routers, and internet connections. Blake also handled migrations to Office365 and managed maintenance tasks for clients.

After their time at GW Net-Working, Blake joined YO TELECOM LTD as a 2nd Line Tech Support. Here, they acted as second and third-line support for broadband, IT-related inquiries, and telephone systems. Blake provided support over the phone and on-site, helped during off-hours, and maintained strong relationships with customers.

Blake then moved on to CTech Business Solutions Limited as an Information Technology Support Engineer and later as a Senior Support Engineer. Their responsibilities included supporting broadband, IT-related inquiries, and Microsoft Teams Telephony. Blake also assisted with migrations to a fully hosted system and provided in-house support for routers and IT systems.

Most recently, Blake worked at Lifestory as a Senior Information Technology Support Analyst. Blake managed the support desk, resolved issues, and ensured timely ticket handling. Blake also facilitated hardware ordering and setup for new employees and maintained records.

Throughout their career, Blake has been praised for their customer relations and friendly approach to problem-solving. Blake has consistently gone above and beyond to provide excellent support both during and outside of normal working hours.

Blake Williams attended Barton Peveril Sixth Form College from 2009 to 2010. During this time, they pursued studies in Computer/Information Technology Administration and Management. No degree information was provided.