Rocío Aravena Mateu

Customer Success Analyst at LIFULL Connect

Rocío Aravena Mateu's work experience starts with their current position as a Customer Success Analyst at LIFULL Connect since June 2022. In this role, they are responsible for growing the assigned portfolio by over 40% each month, providing onboarding and training on the platform, analyzing and improving results, and delivering post-sales support. Rocío also supports market analysis for press appearances in the real estate sector.

Before that, Rocío worked for Itaú Chile as an Investment Executive from March 2017 to May 2021. Their responsibilities included managing and maintaining client portfolios, advising and providing information on the financial market, proposing investment options based on each client's profile, and acquiring new business.

Prior to that, Rocío was a Commercial Executive at Mandatos Security from January 2015 to March 2017. Their main task was to secure new clients in the ABC1 segment for Banco Security through sales execution.

At the beginning of their career, Rocío worked as a Commercial Assistant in the Private Banking Division of Banco Corpbanca from January 2013 to January 2015. Their duties included providing comprehensive customer assistance, offering product information, contract renewal, processing operations, resolving issues, and addressing client requirements.

Rocío Aravena Mateu pursued their undergraduate education from 2017 to 2021 at Universidad Andres Bello, where they earned a degree in Ingeniería en Administración de Empresas. Additionally, they obtained an Acreditación de Conocimientos en el Mercado de Valores from CAMV. Further details about their field of study are not provided within the given information.

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