Lighthouse
Victoria Pecherski is an accomplished Customer Care & Operations Manager with extensive experience in integrated products and operations management, currently employed at Lighthouse since January 2020. Significant achievements include consistently high customer satisfaction scores, with a 97% CSAT and optimized case resolution processes, as well as driving operational efficiency through best practices for third-party product support. Prior roles at Lighthouse include Team Lead and Service Delivery and Operations Manager, where Victoria improved team productivity and championed knowledge-sharing initiatives. Earlier experience includes positions at Hilton as a Revenue Manager, boosting RevPAR Index and revenue growth, and as Assistant Front Office Manager at Hyatt Regency DFW, where leadership contributed to a top 10 ranking in guest check-in satisfaction. Victoria holds an MBA from Texas McCombs School of Business and a BS in Hospitality Administration from the University of Nevada-Las Vegas.
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Lighthouse
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Lighthouse (formerly OTA Insight) is the leading commercial platform for the travel & hospitality industry. We transform complexity into confidence by providing actionable market insights, business intelligence, and pricing tools that maximize revenue growth. Trusted by over 65,000 hotels in 185 countries, and supported by 500+ employees, Lighthouse is the only solution that provides real-time hotel and short-term rental data in a single platform. We strive to deliver the best possible experience with unmatched customer service. We consider our clients as true partners — their success is our success. How can Lighthouse help you? Rate Insight Track competitor pricing to maximize revenue Market Insight Accurately predict future market demand Parity Insight Identify and solve parity issues portfolio wide Benchmark Insight Effectively navigate competitive performance trends Distribution Insight Optimize distribution channel performance Destination Insight Enrich your strategy with short-term rental insights Business Intelligence Monitor, optimize, and report on your performance Pricing Assistant Boost revenue with AI-driven room price recommendations Hotel Data Solutions Bespoke data sets to elevate your commercial strategy Short-Term Rental Data Solutions Power your short-term rental strategy with custom insights Revenue Management Services Master commercial strategy with expert revenue support