Victoria Pecherski

Victoria Pecherski is an accomplished Customer Care & Operations Manager with extensive experience in integrated products and operations management, currently employed at Lighthouse since January 2020. Significant achievements include consistently high customer satisfaction scores, with a 97% CSAT and optimized case resolution processes, as well as driving operational efficiency through best practices for third-party product support. Prior roles at Lighthouse include Team Lead and Service Delivery and Operations Manager, where Victoria improved team productivity and championed knowledge-sharing initiatives. Earlier experience includes positions at Hilton as a Revenue Manager, boosting RevPAR Index and revenue growth, and as Assistant Front Office Manager at Hyatt Regency DFW, where leadership contributed to a top 10 ranking in guest check-in satisfaction. Victoria holds an MBA from Texas McCombs School of Business and a BS in Hospitality Administration from the University of Nevada-Las Vegas.