Lauren Lukens is a seasoned professional with extensive experience in internal operations and project management within the insurance industry. As the Director of Internal Operations at Lighthouse, an Alera Group Company since July 2017, Lauren manages a $1M revenue Commercial Lines book of business and has significantly contributed to the marketing process, winning over $5M in premiums. Expertise includes overseeing agency licensing across all 50 states, improving workflows through technology and automation, and leading cross-departmental internal services teams. Prior roles include various management positions in operations and communications, coupled with a solid educational background in Communication Studies and Mass Communication from the University of Michigan and Schoolcraft College.
