Madeleine Austermann is an experienced professional currently serving as the Operations Marketing Coordinator at Alera Group, where responsibilities include executing marketing and community events, managing logistics, vendor coordination, and marketing collateral. Additionally, Madeleine oversees Salesforce applications, enhancing marketing campaigns through Journey Builder and Email Studio. Prior experience includes a role as a Human Resources Assistant at Grand Rapids Foam Technologies, focusing on employee file management and recruitment, and as a Customer Service Specialist at Booking.com, where strong communication skills were utilized to resolve customer issues. Madeleine holds a Bachelor of Arts in Business/Commerce from Hope College.