Shmuel Holzman

Shmuel Holzman currently serves as the Customer Experience Operations Lead at Lightricks, a position held since August 2018, where responsibilities include managing systems and processes within the customer experience team to enhance efficiency and improve user experiences. Previously, Shmuel was the Customer Experience Team Lead at Lightricks, directing the Facetune-CX team to ensure high-quality service and effectively represent user feedback to internal stakeholders. Prior experience includes various roles at B&H Photo Video from July 2012 to June 2018, culminating as Customer Service Support Manager, where Shmuel oversaw the customer support team and collaborated with IT. Earlier roles at B&H included managing a team of customer service representatives and excelling as a Customer Service Representative. Shmuel also served in the Israel Defense Forces as a Corporal in the counter-terror Kfir Brigade from February 2011 to April 2012, gaining experience in security operations.