Kait Brudzinski

Kait Brudzinski is a seasoned professional with extensive experience in customer support and management, currently serving as the Senior Manager of North American Support and Strategic Services at Lightspeed Commerce since February 2021. In this role, Kait leads a global team of 7 leaders and 93 indirect reports, driving customer service excellence for hospitality products and achieving notable metrics such as a 5% reduction in abandon rates and a 14% increase in AI deflection. Previous roles at Lightspeed include Manager of Customer Escalations, where Kait established a successful team and implemented communication processes, and as Support Lead for both K-Series and U-Series, where productivity and retention improvements were achieved. Prior experience includes supervisory positions at Cirque du Soleil, where Kait developed employee training and client relationship management strategies, and a Customer Success Manager role at ShowGizmo with high client retention rates. Kait holds a Bachelor's degree in Art History from Goldsmiths, University of London.