Roberto Pansera is a seasoned professional with extensive experience in technical support and claims management. Currently serving as a Senior Quality Specialist at Lightspeed Commerce since April 2018, Roberto provides technical support for POS systems and hardware troubleshooting. Prior roles include IT Consultant at Méthodo Avaliação e Perícia de Engenharia, where system development and user training were key responsibilities, and as an AppleCare Technical Senior Support Advisor at Teleperformance, focusing on troubleshooting and customer solutions. Earlier experience includes claims inspection at Garcia Reguladora de Sinistros and internships at Dell, Unibanco AIG Seguros e Previdência S.A., and ThyssenKrupp, encompassing areas such as call center operations, automobile insurance, and mechanical engineering. Roberto holds an Engineer’s Degree in Mechanical Engineering from ULBRA.
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