Susan Chae is a dynamic and strategic leader specializing in business transformation and customer experience. With a robust background in SaaS customer lifecycle optimization, they have held key positions at notable organizations, including VP of Business Transformation at Lightspeed Commerce and Global Sales Manager at Thomas Wylde. Susan has also managed global teams at NuORDER by Lightspeed, overseeing complex implementations and integration projects. They earned a Bachelor's Degree in English Language and Literature, and Psychology from Wellesley College, graduating Cum Laude.
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