Erica Garraffa

Erica Garraffa is an experienced professional with a strong background in customer service and voice talent. Since February 2019, Erica has worked as a Voice Talent at Lalilo. Prior experience includes serving as a Customer Service Support Specialist at Bank of America from October 2019 to May 2021, and as an Order Analyst at Johnson & Johnson from October 2016 to October 2019, where responsibilities included providing IT customers with estimates and coordinating services. Erica's career began at Cyprexx Services as an Administrative Team Lead from August 2012 to October 2016, overseeing diverse administrative activities and training new staff. Erica is an alumna of Hillsborough Community College, where studies took place from 2006 to 2008.