Maria McDermott

Maria McDermott has a strong work history with experience in various customer service and leadership roles. Maria currently works as a Customer Service Team Lead at Linc Cymru since September 2021. Before that, they had worked as a Senior Customer Service Advisor and a Customer Service Advisor at the same company.

Prior to their role at Linc Cymru, Maria worked as a Performance Coach at Webhelp UK from November 2018 to December 2019.

Maria's extensive experience in the customer service field includes a long tenure at Nemo Personal Finance, where they held the position of Customer Services Team Leader from an unspecified start date until December 2019. In this role, they managed a team of 8, ensuring they exceeded KPI targets, complied with regulations, managed relationships with suppliers, and more.

Before joining Nemo Personal Finance, Maria worked as a Senior Customer Services Advisor at the same company from an unspecified start date until 2014.

Maria also has experience as a Customer Service Representative at FirstPlus Financial from April 2003 to January 2006.

Their career began at Eversheds as a Legal Assistant, where they managed a team of 6 and handled various responsibilities related to client relationships, training, transaction processing, and more. Their tenure at Eversheds was from an unspecified start date until 2003.

Overall, Maria McDermott has a diverse background in customer service, leadership, and legal assistance roles.

Maria McDermott's education history includes completing a BTEC National Diploma in Computer Studies at Pontypridd Technical College. Maria has also obtained various certifications, including a PMI Agile Certified Practitioner (PMI-ACP) from APMG International in September 2019, a PRINCE2™ 2017 Practitioner from PRINCE2.com in October 2018, and an ILM3 Coaching & Feedback certification from ILM. Additionally, Maria has a NVQ Level 3 in Customer Services and a PRINCE2 Foundation certification.