Nelson De La Cruz

Nelson De La Cruz has worked in the IT industry since 2004. Nelson started their career at Church Pension Group as an Account Specialist - Client Relations, where they developed documentation and maintained business process knowledge for Human Resources business applications. Nelson then moved to the Help Desk Technician - Customer Support role, where they provided technical and application support to over 500+ user community. Nelson also completed the infrastructure of the first ever internal data-center room build, consisting of racking over 150 servers, cabling, testing and initializing, completing cable management and documentation. Additionally, they deployed 500+ new desktop computers and peripherals. In 2012, Nelson began working at Baruch College as an Information Technology Help Desk. In 2022, they joined Linea Solutions, Inc. as an Associate Consultant. In their most recent role at Church Pension Group as a Business Analyst - Customer Associate, Nelson managed multiple technology-development efforts for 15 internal teams to solve business issues and achieve desired outcomes. Nelson communicated customer requirements and status to business stakeholders weekly and quarterly, implemented over 150+ small to large projects for business applications impacting usability and governance, handled and resolved all customer issues to develop strong relationships and minimize customer churn, and managed planning and execution of the Annual Pricing Strategy for 5 years with a 100% success rate. Nelson also managed Reporting and Allocation of resources to improve issue intake process, reduced average ticket-open time by 53%, and removed inefficiencies by 43% from the process via tracking and reporting on trends in 2 years.

Nelson De La Cruz completed a Bachelor of Arts in Business Administration with a focus in Finance from SUNY Polytechnic Institute between 2002 and 2004. Prior to this, they obtained an Associate degree in Business Administration from the State University of New York College of Agriculture and Technology at Morrisville between 2000 and 2001.