Saurabh Bharam is a skilled professional currently serving as a Product Support Specialist at Linedata since September 2023, focusing on diagnosing and resolving customer application issues within defined SLAs. Saurabh has also held the position of President at Smile Social Foundation since March 2018. Previously, as a Senior System Executive at Cognizant from June 2022 to August 2023, responsibilities included addressing customer inquiries, managing complex issues, and supervising junior customer service representatives while implementing strategies for improved service. Earlier experience includes roles as an Engineer Trainee at Redbird Aviation and an On the Job Trainee at Skyfi Labs. Saurabh holds a Bachelor of Technology in Aerospace, Aeronautical and Astronautical Engineering from MIT ADT University and a High School Diploma in Electronics and Communications Engineering from St. Xavier's Technical Institute.