Nicholas Muggli

Nicholas Muggli currently serves as the Customer Support Team Lead at Ling, focusing on charge dispute processing, staff training, and enhancing customer service quality, achieving a record CSAT score. Prior experiences include roles at Certified Tracking Solutions as a Customer Success Account Manager, where Nicholas guided customers in utilizing software products and performed upselling; and as a Sales Operations Manager at Drivewyze, overseeing sales operations and customer engagement. Additional positions include Store Manager at Paris Jewellers, Regional CSF at TELUS, CSR at Invesco US, and Assistant Branch Manager at CIBC, with a consistent track record of exceeding performance metrics and fostering team development. Educational pursuits include studies in Secondary Education and Criminal Justice.