Rachael Bell

Rachael Bell possesses extensive experience in customer support, training, and healthcare services. Currently serving as the Customer Support Team Lead at PEXA since July 2018, Rachael has specialized in internal and external training for call center staff and customers, developing content and managing training environments. Prior roles included Member Services Specialist at PEXA and various positions in member services and claims management at Navy Health and QBE Insurance. Rachael also operated Rachael Bella's Professional Children's Facepainting from 2007 to 2025, providing services for events and children's parties. Education includes a Certificate IV in Training & Assessment from Plenty Training and a Liberal Arts degree from Swinburne University of Technology. Additionally, Rachael is a certified Mental Health First Aider, emphasizing a commitment to health and wellness.