Jelena Okuneva

Jelena Okuneva is an accomplished Customer Support Specialist at Lingvist since February 2023, proficient in addressing user inquiries in English, Estonian, and Russian, while enhancing customer support quality through documentation and feedback analysis. As a Freelance English Teacher with Julsvet OÜ since January 2012, Jelena provides tailored language instruction to students aged 5 to 19 and adults, focusing on individualized study programs and exam preparation. Prior experience at Otravo includes roles as Customer Service Team Lead, Senior Customer Service Agent, and Customer Service Agent from August 2018 to January 2023, where Jelena successfully managed a team, improved service quality, and collaborated with various departments while providing exceptional customer assistance. Jelena holds a Bachelor's degree in Translator from Euroakadeemia (2016-2018) and a Bachelor of Arts in English language and literature from the University of Tartu (2010-2015).