Miriam R. is an experienced professional in product technical operations and customer support, currently serving as the Manager of Product Technical Operations for LBP Payments & Trust at LinkedIn since August 2015. With a strong focus on enhancing customer experience and operational efficiency, Miriam has successfully scaled a global technical support team by 175% and achieved high bug fix rates during product testing. Prior roles at LinkedIn include User Acceptance Product Evaluator 2, where testing efforts ensured seamless user experiences, and LinkedIn Learning Support Specialist 2, where training initiatives significantly boosted team productivity. Before LinkedIn, Miriam was a Call Center Supervisor at Alert Communications, leading a large team to achieve a customer satisfaction rate of 95%. Miriam holds a Bachelor’s Degree in Business Administration and Marketing from California Lutheran University.
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